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Timothy W. Hunter

Information Technology Speicalist

Hampton, VA

thunter0017@gmail.com

9+ Years IT Experience


Timothy W. Hunter | (Timmy) | He/Him/His

I always hated talking about myself. I enjoy listening to others, hearing their stories, and taking an interest in someone else’s passion. That said, I will talk for hours about my passions; I have a decent amount of them. Grew up in a military family on both sides of my parents. My father was Navy, and my mother’s mother was Navy as well. Even though I was born in Maine, the Hampton Roads area of Virginia is home. Lived and raised in the area for over 20+ years now. Had the chance to live on the West Coast for a few years, and it was lovely and definitely a culture shock.

Education, development, technology . . . Just some items that I have a passion for. Education and development go hand in hand for me. Learning to develop new skills and being educated to understand things better. Personal growth is important, so I make sure I take time out of my week to learn something new or polish and grow my current skill sets. Then there is technology. My chosen career path since my early 20s. Got into technology when I was interested in how websites were made. I took to YouTube, where I learned HTML and CSS. From there, I learned more programming languages and more about Microsoft products and services.

Outside of my professional passions, I enjoy going to the beach, traveling when I can, trying new things, and hanging out with good friends! If you were to ask me, “Hey, let’s go to the beach,” I would be halfway to the car with my beach attire. This goes for anything with water. And traveling to a new location with some type of water activity, you’ll have to drag me back home.

Achievements

Work Project
Evoko Dashboard
Aug 2023 - Apr 2024

Going back into the office leads to a lot of associates re-learning how to use office ethics. One thing that I took charge of was creating a dashboard to show where conference rooms are located, whether they are busy, free, or a meeting is about to start, and have a dashboard created for each floor. This led to several managers in upper IT giving praise and seeing if this can be expanded on.

Collaboration
Hybrid Work
Dec 2021 - Oct 2022

Since the start of covid, the idea of a hybrid work environment was becoming a complete reality. Managing and monitoring hybrid technologies, like conference room equipment, was becoming a business-critical item. Through the months in which I took on the role to help support these conference room technologies, a lot was developed, and many crises’ were averted due to proactive work. Working with other teams to ensure these spaces worked as designed was almost a given.

Inclusion & Diversity
Work-Spice Balance | Ferguson BRG Cookbook
Jan 2022 - Nov 2022

Ferguson, during the time, had three Business Resource Groups (BRG), with a fourth underway. During that time, an idea that was thought of the year before was starting to come together; A BRG Cookbook. This idea was thought of because many of these groups shacyan homemade recipes. So, during a meeting, someone said we should gather these recipes and put them into a cookbook. Well, a group got together just a few months after that and started the project. We met with our legal team, HR team, Marketing team, and all the leaders in the BRGs.

The cookbook gathers over 90 recipes, with over 40 people submitting recipes. To date, this cookbook has been downloaded over 300 times from our company’s SharePoint site.


Technical Skills

Microsoft 365

95%

Azure

80%

Active Directory

80%

Networking

40%

Windows OS

80%

HTML/CSS/PHP/SQL

70%

C#/C++/Java

50%

Soft Skills

Leadership

Organization

Customer Service

Communication


Certifications

AZ-900

AZ-104

AI-900

MS-900


Work Experience

Information Technology Support | Goldbelt, Inc
Apr 2024 - Current
  • Assist with hardware and software related IT issues for Goldbelt associates via email/ticketing system.
  • Support Director of Technology on project to advance technology within the organization.
  • Help monitor Azure resources and ensure backups for critical servers are being done.
  • Recommend changes to the organization to help better management of device handling.
  • Assist team members with issues and/or projects they may be on.
  • Help create guides and SOPs for a wide range of technical services.
  • Recommend automation ideas to help streamline IT services and company productivity.

Sr. Technical Support Rep. | Ferguson Enterprises, LLC
Dec 2019 - Apr 2024
  • Assist with tier 2 hardware IT support for Ferguson employees via phone/chat/email/instant message with software download/repairs, workstation issues, form requests, and windows OS maintenance.
  • Keep track of associates’ contact with IT by using ServiceNow ticketing system.
  • Help mentor new associates that join our time or the service desk team.
  • Support, assist, and manage conference room equipment and software by providing in-person help and interacting with vendors. Liaison with other technician agents for conference room issues outside of inperson support.
  • Part of the Leadership Team for Building Pride BRG as the Events Chair Member where I coordinated events created subcommittee and worked towards driving inclusion and diversity.
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk
  • Troubleshoot and resolve all problems encountecyan with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment
  • Provide on-site desktop/laptop support including new hardware setup, imaging, and deployment
  • Provide minor telecom system support including mobile devices, voicemail, and user programming
  • Ensure work station has computer, monitor, keyboard, mouse, desk phone, and any additional specialized equipment. Install, test and configure new workstation, peripheral equipment, and software
  • Conduct training for new users and team members, as needed
  • A sense of urgency and a commitment to timely completion of projects. Attention to detail along with a commitment to quality and confidentiality
  • Reason for departure: Found better career growth within another organization.

Promotion(s): Support Technician I to Sr. Technical Support Rep. - Feb 2021

Award(s):

  • Assoicate Recognition: Collaboration - Oct 2022
  • Ferguson - Platinum: Investor Day - Jan 2021
  • Ferguson - Bronze: Moral Boost Project - Sep 2020

IT Technician / Ticket System Manager | NDS Computer
Mar 2018 - Dec 2019
  • Help manage small business networks, workstations, and service requests for a wide range of clients.
  • Helped with all types of IT-related issues for all levels of the business.
  • Managed in-house ticketing system to make sure tickets were being handled correctly and assist with any negative feedback.
  • Monitor and respond to alerts in the client’s network, patch issues, and put into place new SOPs for the client.
  • Reason for departure: Found better opportunity for growth within another organization.

Support Engineer/Programmer | Mobil Satellite Technologies
Sep 2016 - Mar 2015
  • Help support satellite phone/internet/TV systems via phone/email with devices on boats/RVs/homes.
  • Help program and load new satellite modems while testing and confirming functionality of the device before shipping out.
  • Utilize an in-house database to control internet services and set download/upload speeds.
  • Reason for departure: Took a full-time position within another organization.

Assistant Network Admin | ITT Tech
Dec 2015 - Oct 2016
  • Help with network/server monitoring and configuration of the Norfolk campus.
  • Assist students and staff with basic IT support and troubleshooting and escalate more advanced issues to higher level teams, when needed.
  • Assist with new semester refresh of labs by wiping lab computers with in-house software and reload devices with ITT Tech lab image.
  • Reason for departure: Organization closed their doors to all staff and students.

Education

Computer Science | Full Sail | Online
June 2023 - Nov 2025

Bachelor Degree

Relevant Classes: Programming 1 & 2 / System Programming / Software Engineering / Operating Systems

Thomas Nelson Community College | Campus
Aug 2018 - Aug 2019

Some College corses

Relevant Classes: Intro to Networking / Database Administration / Office 365 Basics